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MuseoDecoDiscover fabulous decor elements and furniture. Come back soon to see even more!
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1. How will my package be shipped?
2. What are shipping rates to the US and to Canada?
3. Do you offer faster shipping rates?
4. Why does it take a few weeks before you can ship some items?
5. How is my order packaged?
6. Can I request another packaging method for my order?
7. How do I ship my items somewhere other than to my billing address?
8. How do I know that my item has shipped?
9. What if I have not yet received my order but it shows that it has shipped?
10. When will my order arrive?

1. How will my package be shipped?
All items are carefully packaged to prevent damage during transit. You may view the status of your order on our website by logging in to your account and viewing the ORDER/BILLING HISTORY section on your account page.

Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.

2. What are shipping rates to the US and to Canada?
Please see Shipping Rates for information on shipping rates.

3. Do you offer faster shipping rates?
Depending on your location, you can select shipping method (ground, air) while checking out.

4. Why does it take a few weeks before you can ship some your items?
MuseoDeco offers a wide range of high quality decoration products, and some are made on demand. For example, when considering all available sizes, there is close to 1800 different WeatherPrints in our current selection. Some globes could be considered as rare collection items and are also manufactured on demand, when we get your order. As soon as they are finished and in perfect condition, we ship them.

5. How is my order packaged?
The quality of your shipment is our priority and the materials we use to package our products reflect our commitment. For example, each WeatherPrint is packaged with protective corners and spacers in a heavy-duty box.

6. Can I request another packaging method for my order?
We do not currently offer options on packaging methods. All items are securely packaged in an appropriately-sized box with fitted inserts and/or packing material to prevent shaking and damage during shipping.

7. How do I ship my items somewhere other than to my billing address?
It's easy. You simply create a shipping address that is different from you billing address in your account.

8. How do I know that my item has shipped?
When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill number, then tracking service is not available for your package). Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.

You may get the tracking number for your order on our website by logging into your account.

9. What if I have not yet received my order but it shows that it has shipped?
Shipping times can vary depending on location and carrier. The carrier can usually provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please click here to contact our Customer Service.

10. When will my order arrive?
This varies based upon where you live and the shipping method used. Once we ship your order, we will email you a confirmation with the tracking information of the shipper we used to deliver your product. Please click here to contact our Customer Service with any additional questions. Delivery time averages 3 to 7 business days once your item(s) have shipped. Note that orders are shipped/delivered only Monday–Friday. Delivery estimates do not include weekends. If you provide a valid email address when ordering, a notification will be sent when the shipment occurs.
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